What’s the proper staff-to-customer ratio? Well it varies by business, but it’s clearly closer to your local Apple store than any post office. Ever.
Properly staffing your store doesn’t have to be a guessing game. Our information-first approach develops staffing models over time by constantly comparing conversion rates for your business. In general, periods that see more customer conversions indicate a need for more staff, and thus our workforce modeling service creates staffing schemes based on this data.
Then, advanced analytics work to identify a breakdown of the types of employees needed (e.g. part-time vs full-time, sales vs. customer service). In the end, this leads to satisfied customers and employees who feel neither overworked nor bored on the job.
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