Let’s say you are waiting to pick up your beverage at a local coffee shop. After checking your email for the 12th time in the last 30 seconds, your gaze moves past your phone and you notice a watch the person next to you is wearing. And it is AWESOME. It’s like the coolest watch […]
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A friend recently wrote the following email to a retailer with both an ecommerce and brick and mortar presence about their customer experience… Dear Redacted, I feel I have been sufficiently punished for taking a casual interest in your plates. I have lots of plates. I am not shopping for plates. Just because I once […]
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